Customer Technical Specialist

Job description

Are you looking for new job opportunities? Do you like to communicate with other people? 

Then we have an exciting position for you - Customer Technical Specialist at CopeCart.

Customer Support Manager provides excellent customer service and promotes this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention, and to meet their expectations.

Job requirements

Your responsibilities:

  • Understand customer challenges and actively provide solutions
  • Building and maintaining relationships with key customers
  • Critical thinking and provide assistance for support members.
  • Monitor staff to assure that they are following established procedures.
  • Keep customers updated on the latest changes in order to increase sales.
  • Understanding key customer individual needs and addressing these.
  • Identify customer potential to develop their business and add additional services.
  • Provide technical help and solutions for customers.
  • Project management of a key implementation

Your qualifications:

  • Native German language, English — Advanced
  • Experience in a similar position with team lead responsibilities
  • Excellent diplomatic and communication skills
  • Strategic and customer-focused mindset
  • Ability to quickly gain knowledge about complex processes
  • Positive attitude towards customer satisfaction
  • Strong interdisciplinary skills
  • Strong Project Management skills
  • Technical knowledge is beneficial (basic programming skills, automation,)
  • Monitoring the implementation of plans and KPI’s
  • Strong analytical skills

What we offer:

  • Awesome team of creative and experienced professionals.
  • Competitive salary and bonuses for high performers.
  • Limitless possibilities for self-realization and development.
  • A professional training and development system.
  • Corporate events.
  • 30 calendar days of vacation per year.
  •  Flexible working hours.
    Are you interested? Start your job application: click Apply for this job